Isaac is the Head of Product & Growth at Domu (YC S24), where he is transforming "failed payment" notifications into high-touch, empathetic service conversations that protect CLTV without adding headcount.
Scaling Your Highest Recovery Day, Every Day
Every Operations VP knows the “Golden Hour,” that early stretch when your team is fresh,
Technology
Handling B2B Payments with “Deterministic” Security
Handing your customer list to a third party is risky. Handing it to a generic
AI Trends
Why Your Dunning Emails Are Failing (And What to Do About It)
Your dunning emails are failing because they’re built like notifications, not service. “Notification-mode” is
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Why the Best Account-Health Calls Happen at Exactly 135 Words Per Minute
Some retention specialists can calm a frustrated subscriber in the first 20 seconds, while others